Chapter 01 Introduction 1 항공사별 채용 기준 및 절차 2 승무원 채용 요건 Chapter 02 입사 지원 서류 작성 요령 1 항공사 입사 지원서(Job application letter) 2 영문 이력서(Resume) 3 영문 자기소개서(Cover letter) Chapter 03 영어 인터뷰 준비 요령 1 영어 인터뷰 평가 요소 2 성공적인 답변 요령 3 상황별 답변 요령 Chapter 04 Sample Questions and Answers 1 Greetings & Warm-up Questions Q1. How are you? 안녕하세요? Q2. Are you nervous? 긴장이 되나요? Q3. What time did you go to bed last night? 어젯밤에 몇 시에 잠자리에 들었나요? Did you sleep well last night? 어젯밤에 잘 잤나요? Q4. What do you usually do before going to bed? 잠자리에 들기 전에 보통 무엇을 하나요? What did you do last night? 어젯밤에 무엇을 했나요? Q5. What time did you get up this morning? 오늘 아침 몇 시에 일어났습니까? What time do you usually get up in the morning? 아침에 보통 몇 시에 일어납니까? Q6. What did you do this morning? 오늘 아침에 무엇을 했습니까? Q7. What did you do last weekend? 지난 주말에 무엇을 했습니까? Q8. What did your parents say to you this morning? 오늘 아침 부모님께서 무슨 말씀을 하셨나요? Q9. Did you have breakfast today(this morning)? 아침 식사는 했습니까? What did you have for breakfast? 아침 식사로 무엇을 먹었나요? Q10. What did you do before you came in today? 여기 오기 전에 무엇을 했습니까? Q11. What time did you come in? 몇 시에 왔습니까? Q12. How long did it take to get here? 이곳에 도착하는 데 얼마나 걸렸습니까? Q13. How did you get here? How did you come here? Can you tell me how you got here? 여기에 어떻게 왔습니까? Q14. Are you comfortable with wearing our uniform? 저희 회사 유니폼을 입고 있는 것이 편안합니까? Q15. What are you going to do after this interview? 이 인터뷰 후에는 무엇을 할 예정입니까? 2 Introduction - About Yourself Q1. Would you please tell me something about yourself? Could you tell me about yourself? Could you introduce yourself? How would you describe yourself? 자기소개를 해주세요. Q2. When were you born? When is your birthday? What is your date of birth? 언제 태어났습니까? Q3. Where were you born? What is your birthplace? 어디에서 태어났습니까? Q4. Where do you live? 어디에 살고 있습니까? How long have you lived there? 거기에서 얼마나 오랫동안 살았습니까? Q5. Where are you from? Could you tell me about your hometown? 고향에 대해서 이야기해주세요. 3 Family Q1. Please tell me about your family. 가족 소개를 해주세요. How many members are in your family? How many people do you have in your family? 가족 구성원은 몇 명인가요? Do you have any siblings? 형제자매가 있나요? Q2. What are the principles in your family? What are your family values? 가족의 생활 신조는 무엇입니까? 4 University/College Major Q1. What school did you graduate from? 어느 학교를 졸업했습니까? Q2. What is your major? 전공은 무엇입니까? What did you learn from this major? How has your education (college experience) prepared you for this job? 전공을 통해 무엇을 배웠습니까? Q3. Why did you choose this major? 왜 이 전공을 선택했습니까? 5 Student Life/School Life Q1. Can you tell me about your college life? 대학 생활에 대해 이야기해주세요. Q2. What was the most impressive thing in your college life? Describe your most rewarding college experience. 대학 생활 중 가장 인상 깊었던 일은 무엇입니까? Q3. How have you studied English? What did you do to help improve your English proficiency? 영어 공부를 어떻게 하고 있습니까? 6 Friendships and Relationships Q1. Can you describe one of your best friends? Tell me something about your best friend. 친한 친구에 대해 이야기해주세요. Q2. When you make friends do you usually choose people who are different from you or similar to you? 친구를 사귈 때 자신과 다른 사람을 선택하나요, 아니면 비슷한 사람을 선택하나요? Q3. Do you prefer to work alone or as a member of a team?· 혼자 일하는 것이 좋습니까, 팀의 일원으로써 일하는 것이 좋습니까?· 7 Character/Personality Q1. What kind(type) of personality do you have? 당신은 어떤 성격을 갖고 있습니까? Q2. How would your friends describe your personality? 친구들이 당신의 성격에 대해 어떻게 생각합니까? Q3. What are your strong points? What is your strength? What is your greatest strength? 본인의 강점(장점)은 무엇입니까? Q4. What are your weak points? What are your weaknesses? 본인의 단점은 무엇입니까? Q5. If you could change one thing about your personality, what would it be? 성격 중 바꾸고 싶은 것이 한 가지 있다면 무엇인가요? 8 Hobbies/Interests/Spare Time Q1. What’s your hobby? What kind of hobbies do you have? What do you like to do for fun? 취미는 무엇입니까? Q2. What do you usually do on weekends? 주말에 주로 무엇을 합니까? Q3. What do you do in your free time? 여가 시간에 무엇을 합니까? Q4. What is your favorite season? 어떤 계절을 가장 좋아합니까? Q5. What kind of books do you like to read? 어떤 종류의 책을 읽는 것을 좋아합니까? Q6. What kind of movies do you like to watch? 어떤 종류의 영화를 좋아합니까? Q7. What kind of food do you like? 어떤 종류의 음식을 좋아합니까? Q8. What kind of Korean food would you recommend for foreigners? If a foreign passenger asked you about the best Korean food, what would you recommend? 외국인에게 어떤 한국 음식을 추천하겠습니까? Q9. What kind of music do you like? 어떤 종류의 음악을 좋아합니까? Q10. What are your favorite sports? 어떤 운동을 좋아합니까?· 9 Travel/Vacation Q1. Have you ever been abroad? 해외여행 경험이 있습니까? Q2. If you become a flight attendant, where would you like to go? 승무원이 된다면 어디를 가장 가고 싶습니까? Q3. What places would you recommend to foreigners visiting Korea? 외국인에게 가볼 만한 장소로 어디를 추천하겠습니까? Q4. Do you have any plan for this vacation? 이번 휴가/방학에 어떤 계획이 있습니까? 10 Health/Stress Q1. How do you keep yourself healthy and fit? 어떻게 건강 관리를 하고 있습니까? Q2. How do you relieve your stress? 스트레스를 어떻게 해소합니까? How do you manage stress in your daily work? 업무에서 받는 스트레스 관리를 어떻게 합니까? 11 Work experience/Part-time job experience Q1. Can you tell me about your working experience (parttime job experience)? 업무 경험(아르바이트 경험)에 대해 이야기해주세요. Q2. What did you learn through your part-time job (working experience)? 아르바이트(직무 경험)를 통해 무엇을 배웠습니까? Q3. Tell me about a time when you had to deal with a difficult customer? 까다로운 고객을 응대했던 경험에 대해 이야기해주세요. 12 Qualification/Views on work Q1. Why do you want to be a flight attendant? 왜 승무원이 되고 싶습니까? Q2. What are the roles of the flight attendant? What is the job description of flight attendant? 승무원의 책무(직무에 따른 책임과 임무)는 무엇이라고 생각합니까? Q3. How did you prepare for this interview? What did you do to prepare for this interview? 이 인터뷰를 위해 어떤 준비를 했습니까? Q4. Why should I hire you of all people? Why should we offer you the position? 당신을 왜 뽑아야 합니까? Q5. Do you believe that you are qualified to become a flight attendant? 당신은 승무원이 될 수 있는 자질이 있다고 생각합니까? Q6. What are some characteristics needed to become a flight attendant? 승무원에게 필요한 자질은 무엇이라고 생각합니까? Q7. Can you define good customer service? 좋은 서비스란 무엇이라고 생각합니까? Q8. Why did you apply to our company? 우리 회사에 지원한 이유가 무엇입니까? 13 View of life Q1. What basic principle do you apply to your life? What is your life motto? 당신의 삶의 신조(좌우명)는 무엇입니까? Q2. What is your short-term goal? 당신의 단기적인 목표는 무엇입니까? Q3. What is your long-term goal? 당신의 장기적인 목표는 무엇입니까? Q4. Where do you want to be in your life in 5 years? 당신은 5년 후 인생에서 어떤 모습으로 있었으면 좋겠습니까? Where do you see yourself in 5 years? 5년 후 당신의 모습은? Q5. Where will you be in 10 years? 10년 후 당신은 어디에 있게 될까요? Where do you see yourself in 10 years? 10년 후 당신의 모습은? Q6. Who do you respect the most? Can you name one person you respect very much? Who is your role model? 가장 존경하는 인물은 누구입니까? Chapter 05 Scenario Questions Q1. If a passenger wants to change his or her seat to the first class, what would you do? 승객이 자신의 좌석을 일등석으로 바꾸길 원한다면 어떻게 하겠습니까? Q2. What would you say to a passenger who has a separate seat from his/her companion? (There are no empty seats available.) 일행과 떨어져 앉게 된 승객에게 뭐라고 하겠습니까? (빈 좌석이 없습니다) Q3. What would you say to a passenger who asks to use the lavatory before take-off? 이륙하기 전에 화장실을 사용하기 원하는 승객에게 어떻게 말하겠습니까? Q4. A passenger is trying to put a very heavy bag in the overhead bin. What would you do? 한 승객이 선반 위에 무거운 가방을 넣으려고 합니다. 어떻게 하겠습니까? Q5. If a passenger tries to smoke on the airplane, how would you handle the situation? 승객이 비행기에서 담배를 피우려 한다면 어떻게 상황을 해결하겠습니까? Q6. A passenger looks very worried due to severe turbulence. What would you say? 심한 난기류에 승객이 두려워하고 있습니다. 어떻게 말하겠습니까? Q7. If a passenger complains that it’s really hot in the aircraft, what would you do? 승객이 비행기가 매우 덥다고 불평한다면 어떻게 하겠습니까? Q8. If a drunk passenger keeps requesting more alcohol, what would you do? 취한 승객이 술을 더 마시기를 요청한다면 어떻게 하겠습니까? Q9. The passenger wants to have the specific entree but you’ve run out. What would you say? 승객이 특정 메인 요리를 원하는데 다 서비스되고 없습니다. 어떻게 하겠습니까? Q10. What would you do or say to a passenger who complains that there is foreign matter in his meal? 승객의 식사에 이물질이 있어 불평하는 승객이 있다면 어떻게 행동하고 말하겠습니까? Q11. How would you handle a dissatisfied or angry passenger? 불만족한 또는 화가 난 승객을 어떻게 다루겠습니까? Q12. If a baby keeps crying, what would you do? 아기가 계속해서 운다면 어떻게 하겠습니까? Q13. What would you do if you spilled beverage on a passenger due to a sudden turbulence? 갑작스러운 난기류로 인해 승객에게 음료를 쏟았다면 어떻게 하겠습니까? Q14. If you have some tension with your senior, how can you handle it? 당신의 선배와 약간의 긴장이 있다면 어떻게 대처하겠습니까? Q15. What would you do if a passenger asked you on a date? 승객이 데이트를 신청하면 어떻게 하겠습니까?