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 목차 |
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| 항공회사 정의 및 항공용어 소개 ················································································ 4
01 Chapter Reservation 예약
예약상황 1 king a Reservation 1························································· 16
예약상황 2 Making a Reservation 2···················································· 30
예약상황 3 Cancelling a Reservation··················································· 42
예약상황 4 Changing a Reservation ··················································· 52
예약상황 5 Ticketing········································································ 64
02 Chapter Boarding 탑승
탑승상황 1 Check-in········································································ 78
탑승상황 2 Assigning Seats with Companions ····································· 90
탑승상황 3 Assigning a Desirable Seat···············································102
탑승상황 4 Check-in for the Emergency Exit Seat ·······························114
탑승상황 5 Closing Check-in····························································124
03 Chapter In- Flight Service 객실 서비스
객실상황 1 Directing Seats 1, Directing Seats 2···································142
객실상황 2 Preparing for Take-off 1, Preparing for Take-off 2···············154
객실상황 3 In-flight Service 1, In-flight Service 2, In-flight Service 3·······170
객실상황 4 Duty Free Sales 1, Duty Free Sales 2··································184
객실상황 5 Sick Passenger 1, Sick Passenger 2 ···································198
Appendix
Appendix 1 Service Key Expression 100············································212
Appendix 2 방송문 모음··································································228
Appendix 3 한국어 번역 및 Comprehension Practice 정답 ···················270
01 Chapter 豫約
豫約狀況 1 航空予約 1······································································ 24
豫約狀況 2 航空予約 2······································································ 36
豫約狀況 3 予約の取り消し································································ 48
豫約狀況 4 予約?更········································································ 58
豫約狀況 5 ?券のお支?·································································· 70
02 Chapter 搭乘
搭乘狀況 1 搭乘手續 - [搭乘案內]······················································· 86
搭乘狀況 2 隣同士の座席指定 - [搭乘優先案內]····································· 96
搭乘狀況 3 希望の座席指定 - [最終搭乘案內]·······································108
搭乘狀況 4 非常口座席案? - [搭乘遲延案內] ······································120
搭乘狀況 5 チェックㆍイン締め切り - [呼び出し案內] ·····························134
03 Chapter 客室
客室狀況 1 座席案內 1, 座席案內 2·····················································150
客室狀況 2 離陸準備Ⅰ, 離陸準備Ⅱ ···················································164
客室狀況 3 機?サ?ビスⅠ, 機?サ?ビスⅡ ·······································178
客室狀況 4 機內販賣, 入國書類 ·························································192
客室狀況 5 そのⅠ, そのⅡ································································204
航空?社
面接項目100 ···················································································212 |
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저자
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낭귀임
· 부천대 항공서비스과 교수
· 호주 시드니 Macquarie University 언어학 학사학위 취득
· 호주 시드니 New South Wales University TESOL 석사학위 취득
· 경기대학교 관광학 박사학위 수료
· UAE 두바이 Emirates Airline 객실승무원
· KOTRA 두바이지사 전시회 통역
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전수미
· 부천대학교 항공서비스과 출강
· 신구대학교 항공서비스과 출강
· 대림대학교 항공서비스과 출강
· 동경외국어대학교 일본어학과
· 한국외대 대학원 일어일문학과 석사학위 취득
· 한국외대 대학원 일어일문학과 박사과정 수료
· (주)대한항공 객실승무원
· (주)대한항공 오사카공항지점 운송직
· (주)퍼스트항공 객실사무장
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낭귀임
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