Figures and Tables Preface and Acknowledgments The Authors PART ONE: THE DYNAMIC CONTEXT OF PUBLIC ORGANIZATIONS Chapter One: The Challenge of Effective Public Organization and Management Chapter Two: Understanding the Study of Organizations: A Historical Overview Chapter Three: What Makes Public Organizations Distinct Chapter Four: Analyzing the Environment of Public Organizations Chapter Five: The Impact of Political Power and Public Policy PART TWO: KEY DIMENSIONS OF ORGANIZING AND MANAGING Chapter Six: Organizational Goals, Effectiveness, and Performance Chapter Seven: Formulating and Achieving Purpose: Power, Decision Making, and Strategy Chapter Eight: Organizational Structure, Design, Technology, Information Technology, and Social Media Chapter Nine: Understanding People in Public Organizations: Motivation and Motivation Theory Chapter Ten: Understanding People in Public Organizations: Values, Incentives, and Work-Related Attitudes Chapter Eleven: Leadership, Managerial Roles, and Organizational Culture Chapter Twelve: Teamwork: Understanding Communication and Conflict in Groups PART THREE: STRATEGIES FOR MANAGING AND IMPROVING PUBLIC ORGANIZATIONS Chapter Thirteen: Managing Organizational Change and Development Chapter Fourteen: Advancing Public Management Through Collaboration References Additional Reference Materials Name Index Subject Index