Perface 1 USING OPERATIONS TO CREATE VALUE PART 1 Managing Processes 2 PROCESS STRATEGY AND ANALYSIS 3 QUALITY AND PERFORMANCE 4 LEAN SYSTEMS 5 CAPACITY PLANNING 6 CONSTRAINT MANAGEMENT 7 PROJECT MANAGEMENT PART 2 Managing Customer Demand 8 FORECASTING 9 INVENTORY MANAGEMENT 10 OPERATIONS PLANNING AND SCHEDULING 11 RESOURCE PLANNING 12 SUPPLY CHAIN DESIGN 13 SUPPLY CHAIN LOGISTICS NETWORKS 14 SUPPLY CHAIN INTEGRATION 15 SUPPLY CHAIN SUSTAINABILITY Appendix Selected References Name Index Subject Index Online Supplements Supplement E Supplement F Supplement G Supplement H Supplement I Supplement J Supplement K