Ⅰ. 서론 ················································································································ 1 Ⅱ. 비대면 근무의 개념 및 의의 ······································································· 3 1. 비대면 근무의 개념과 유형 ··················································································· 3 가. 비대면 근무의 개념 ······························································································ 3 나. 비대면 근무의 세부 유형 ····················································································· 4 2. 비대면 근무의 효과에 대한 쟁점 ·········································································· 9 가. 비대면 근무의 효과와 한계 ·················································································· 9 나. 비대면 근무의 효과의 결정요인 ········································································· 15 Ⅲ. 공공기관 비대면 근무 현황 ······································································ 20 1. 비대면 근무에 관한 정부의 추진 현황 ······························································ 20 가. 코로나19 이전 비대면 근무 제도화 ··································································· 20 나. 코로나19 대응 비대면 근무 ··············································································· 21 2. 공공기관의 비대면 근무 관리제도 ······································································ 24 가. 비대면 근무 관리제도 ························································································ 24 나. 비대면 근무 활용 현황 ······················································································ 27 Ⅳ. 공공기관 비대면 근무효과에 대한 실증분석 ··········································· 30 1. 설문조사 ················································································································· 30 가. 설문조사 개요 ···································································································· 30 나. 응답자 특성 ······································································································· 31 다. 조사 내용 ··········································································································· 33 2. 비대면 근무 효과에 대한 실증분석 ···································································· 70 가. 변수에 대한 설명 ······························································································· 70 3. 비대면 근무의 효과에 대한 실증분석 ································································ 75 가. 비대면 근무 만족도에 대한 평균비교 분석 ························································ 75 나. 비대면 근무의 개인 차원의 직무 효과성 및 삶의 질에 대한 효과분석 ·············· 80 다. 비대면 근무의 조직 차원의 성과 및 관리 효과성에 대한 효과분석 ··················· 85 라. 설문조사 결과 분석의 시사점 ············································································· 87 4. 비대면 근무 현황에 대한 심층면담 ···································································· 90 가. 비대면 근무 현황 심층면담 개요 ······································································· 90 나. 심층면담 내용 ···································································································· 90 다. 심층면담 결과 시사점 ························································································ 94 Ⅴ. 공공기관 비대면 근무의 성공적인 운영을 위한 정책과제 ···················· 96 1. 현 공공기관 비대면 근무의 문제점 ···································································· 96 가. 개인 차원의 문제 ······························································································· 96 나. 조직 차원의 문제 ······························································································· 97 다. 국가 차원의 문제 ······························································································· 99 2. 비대면 근무의 성공적인 운영을 위한 정책과제 ············································· 100 가. 공공기관 비대면 근무자의 업무 몰입도 제고를 위한 사적/공적 영역의 분리 ··· 100 나. 비대면 소통방식의 활성화 ················································································ 101 다. 체계적인 비대면 근태 및 성과평가 시스템 구축 ·············································· 101 라. 비대면 적합 직무의 명확하고 공정한 운영 ······················································ 101 마. 비대면 근무 활성화를 위한 인프라 지원과 제도화 ··········································· 102 바. 비대면 근무 활성화를 위한 국가 정책적 지원 및 인센티브 ····························· 102 참고문헌 ··········································································································· 105 국문 요약 ········································································································· 107 Abstract ··········································································································· 109